Quality will pervade DRASSA technical, operational and service delivery process. Our quality service culture is characterized by customer focus and continuous improvement in all we do:
- Maintain an absolute, proactive and long-term commitment to customer focused, continuous service improvement.
- Understand the concepts, be familiar with the tools and encourage techniques that enable us to fully integrate customer focused continuous improvement in everything we do.
- Act as role models for the quality values of DRASSA
- DRASSA has formulated an Impartiality committee for ensuring strict adherence to laid down impartiality norms and for reviewing of the norms on a time to time basis.
Our people will strive to:-
- Meet customer needs and exceed customer expectations
- Respond quickly and wisely to rapid changes in the business environment and changing customer needs.
- Attract and retain customers by being best–in–class.
- All certification decisions are conducted in accordance with the requirements of Dubai Municipality and ISO/IEC 17024:2012.
- To provide professional service via competent staff.
- To improve the services, it offers and will do so through acting upon customer’s feedback, regular internal and external examinations, and reviews of reports, reviews of staff, management review meetings and management meetings.
- To comply with requirements of ISO/IEC 17024:2012.
All the personnel working on or behalf of DRASSA are fully committed to providing all our customers and potential customers with a service that fully meets their requirements.
Office 101, 01st floor
Port Saeed, Dubai U.A.E
Land Line: +971 4 251 7269
Fax No: +971 4 251 7269